Our Services
Peter Dawidowski
2015-10-19T15:48:09+09:30
Outsourcing your technology and communication services is a smart move.
It can save you money and puts the expertise of dedicated, proactive professionals at your fingertips. 24/7.
eMerge ITS has a casual help desk and remote support and we can also offer you managed IT support through SLAs that define the scope, quality, timeframe and responsibilities of our services with a customised rate.
As a ‘single solution’ provider we offer a comprehensive range of software and hardware services. Everything from cabling, phone systems and photocopiers to desktop support, server installs, cloud and data centre services, firewalls and satellite connections. We provide secure, robust IT environments that are easily scalable and flexible while remaining cost effective.
Our highly trained technicians have qualifications from Microsoft, Cisco and VMware to name a few.
Friendly, personable and helpful, they thrive on staying ahead of the game. You’ll speak to a technician directly when you call our helpdesk, enabling a streamlined efficient process from problem to solution.
Connected environments are exposed to a substantial risk of data loss and cyber-crime.
We have a range of products and services aimed at securing your network perimeter and protecting your network from application level attacks.
eMerge ITS also offers email and web security services, allowing us to protect your network from spam, email attached viruses and known malicious websites.
Taking a proactive approach and using the best equipment, software and engineers, we’ll keep your network operating smoothly.
A network maintenance plan can be put in place to be carried out by our experienced engineers. These plans are geared towards eliminating slow substandard networks, that can cost your business money by breaking down at critical times.
eMerge ITS provides a wide range of printing and copying solutions including managed print services, which are customised to the needs of each business.
Specialising in customised, stable solutions, eMerge ITS can provide a range of cloud based services such as: hybrid/private cloud hosted exchange backup and cloud disaster recovery.
eMerge ITS recognises the difficulties presented with providing IT support to customers that can be at geographically different locations in Australia and which can be highly remote.
We utilise a number of methods to provide support to all our customers ensuring that they can continue with their daily business tasks with minimum disruption.
Some of our Support services include but are not limited to:
- Helpdesk Support
- Remote Desktop Support
- Onsite Support
- Server and Network Management
- Network Monitoring and Alerting
We have Microsoft SharePoint developers on staff to design, install and implement your SharePoint software. Functions that we can develop to meet your needs SharePoint include:
- Document and record management
- Online forms and workflow automation
- Employee leave and travel requests
- Corporate intranet and portals
- Asset/issue registers
- OH&S systems
- Providing the best quality products at competitive prices we sell:
- PC components for prebuilt systems
- Networking hardware (routers, modems, switches, firewalls)
- Server software
- SAN storage printers and consumables
Effective and reliable connections are particularly important for our remote customers who are unable to conduct business face-to-face. As such we provide a range of communication solutions including ADSL and fibre internet services, managed WANs and satellite services either in the form of a contended service or a dedicated bandwidth.
At eMerge ITS we can lift the burden of data storage off of you business’ shoulders.
Our servers and storage solutions include but are not limited to:
- Supplying server hardware
- Server installation and maintenance
- Physical to virtual sever transitioning (cloud/data centre)
- Diagnosis and repair of server faults
- Storage solutions